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To schedule an appointment, please contact our office directly. For more information about our services, or any other questions or comments, please complete the form below.

New Zealand Firefighters Credit Union

New Zealand Firefighters Credit Union
The Village Mall,
5 Britannia Street
PO Box 33097
Petone
Lower Hutt 5046

Freephone 0508 613 328
Phone : 04 568 7860
Freefax : 0508 568 233
Fax : 04 568 2330
Email : nzfcu@firefighters.co.nz

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How can we help?

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Our complaint process

We appreciate our members giving us feedback, as it provides us with the opportunity to resolve any issue, while allowing us to enhance the products and services we deliver to you.

How do you to make a complaint?

You can make your complaint to the New Zealand Firefighters Credit Union via:

  • Email: nzfcu@firefighters.co.nz
  • Address: New Zealand Firefighters Credit Union, 5 Britannia Street, Petone.
  • Postal Address: New Zealand Firefighters Credit Union, PO Box 33097, Petone,
    Lower Hutt 5046.
  • Telephone: 0508 613 328. Fax: 0508 568 233. Website: www.firefighters.co.nz.

Complaint resolution

We are here to resolve any complaints you may have as quickly as possible. If we are unable to resolve your complaint immediately, your complaint will be referred to a senior leader for further investigation.

Our senior leader will contact you the same day to discuss your complaint further, with the intention to resolve the issue for you. As this may involve some investigation of the matter we will continue to keep in regular contact with you until your complaint is resolved.

If you are still unhappy, you can contact our independent dispute resolution provider Financial Services Complaints Limited (FSCL). This service is free to you.

Financial Services Complaints Limited contact details are:

  • Email: info@fscl.org.nz, or, complaints@fscl.org.nz.
  • Address: Financial Services Complaints Limited, Level 4, 101 Lambton Quay, Wellington.
  • Postal Address: Financial Services Complaints Limited, PO Box 5967, Wellington 6145.
  • Telephone: 0800 347 257. Fax: 04 472 3728. Website: www.fscl.org.nz.

 

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